Automotive consultation specialists · East Anglia
Something wrong? Want more from your vehicle? Tell us your story. We’ll talk it through and find a sensible place to start.
It costs nothing to tell us what’s happening or talk it through.
01 / Your starting point
One starts with a problem. The other starts with wanting more. Which sounds like your story?
These pages explain the possibilities. The recommendation comes from your vehicle’s story and the evidence.
02 / The FRT approach
If something’s wrong, we need to understand what’s behind it. If you want more, we need to understand the difference you’re after. That’s how we work out what makes sense for your car.
“If the work is right for your car, if another route makes more sense, or something else needs to happen instead. Either way, you know where you stand.”
Look beyond the warning.
The whole picture
Clear about what we know. Honest about what we don’t.
03 / Real enquiries. Different answers.
These real enquiries show what happened when we learned more: a remap put on hold, work removed from a quote, and a fault that needed a wider look.
Richard · Audi A5
Richard asked about a Stage 1 remap alongside DPF/EGR work. With existing faults still present, we recommended delaying the extra power.
“You’re the only person to tell me this so far.”
Richard, during his conversation with FRT
Less to the story · Aiden
Aiden’s Audi A5 had lost power. His local garage recommended DPF+EGR delete. Our suitability assessment found the EGR work had already been completed, so he wasn’t charged to do the same thing twice and went ahead with the DPF work.
More to the story · Gareth
Gareth had a generic code reader which showed P0401 EGR Air Flow. Before carrying out the work, during the suitability assessment we found extremely high DPF pressure, NOx faults and a turbo boost-pressure fault. We explained why EGR work alone wouldn’t address everything, so he decided to go with the Full Emissions Package.
These stories show the real story changed. They aren’t promises of the same result for every vehicle.
04 / How we get there
You can start with what you know. We’ll ask the right questions and talk it through before recommending any checks or work.
Tell us.
Share what’s happening or what you want to change.
Talk it through.
We ask the right questions to understand the full story.
Check the vehicle.
£90 suitability assessment. We explain why an assessment is needed before you choose to book it.
Credited towards any work you choose to carry out with us.
Know your options.
We explain what we recommend, what it costs and why. You decide.
If an assessment isn’t needed, we move from the conversation to your options.
05 / Close to home
Based in King’s Lynn, helping drivers across East Anglia. Mobile visits and workshop appointments depend on your location and the work involved.
We’ll confirm coverage and the right appointment setting when we talk.
06 / After the work
If something about our work concerns you afterwards, come back and tell us what you’ve noticed. We’ll help work out whether it’s connected to what we did and explain what happens next.
You raise a concern
We establish what’s happening
Where we’re responsible, we put our work right.
If it’s our work, we put it right. If it isn’t, we explain the next step before you agree to more work.
07 / A little more clarity
The questions you don’t need to feel awkward asking.
No. Tell us what you’ve noticed and we’ll ask the questions that help fill in the picture.
Yes. We explain what we recommend, what it costs and why before you agree to anything.
Yes. We’ll talk about what you want to change and what’s realistic for your vehicle and its condition first.
Often, yes. Tell us the make and model and we’ll confirm what we can help with.
We’ll explain the legal and road-use position for your vehicle before any work is agreed.
Your story comes first.
Tell us about the vehicle, what’s happening or what you want to improve. We’ll help you understand the next step.
It costs nothing to tell us or talk it through.
Prefer a conversation? 07888 870736
Your make, model and postcode are a useful start. No need to diagnose it yourself.
